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The following are the main questions that have
been asked by users of our website. Please
contact or e-mail us at
contactus@massagereview.com if your
question is not answered below.
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Is it safe and easy to order online or should I
call and order by telephone?
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I don't have a credit card or prefer not to use my
credit card for purchases. Can I send you a
check?
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How will my order be shipped and when
will I receive it?
-
What are the methods available for placing
and paying for my order?
-
What are your policies and procedures
regarding international shipping?
-
What are your policies regarding returns
and defects?
-
What if part of my order is out of stock
at the time I order? (back orders)
-
The "Questions & Answers" study guide
set comes with a "Pass or Money Back Guarantee". What
is your "Pass or Money Back Guarantee", and how does
it work?
-
Can I get continuing education credit
if I purchase your Home Study Continuing Education courses?
-
Are any of your products sold at wholesale?
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How can I obtain the latest Daybreak
Geriatric Massage Institute workshop schedule?
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I live outside of the United
States. Will your DVDs work on my DVD player?
-
What is your policy concerning price
changes and errors made in your catalog and on your
website?
-
Do you have information about NCBTMB continuing education requirements and the NCBTMB national certification exams?
-
Do you have information about the MBLEx
examination promulgated by the Federation of State Massage
Therapy Boards (FSMTB)?
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I purchased your 1200 Questions & Answers CD-ROM, but lost my Users Guide and registration information. Do you have a replacement?
-
Click Here to download
the Installation & Help Manual for version 8.1.
-
Click Here to download
the User’s Guide for version 9.1.
-
Click Here to download
the User’s Guide for version 10.0.
Question 1:
Is it safe and easy to order online or should I call
and order by telephone?
Answer: Our website at has all of the items
which are listed in our current catalog and usually
a few new items that haven’t yet made it into the
print catalog. Our website is secured by secure
sockets technology through Comodo Certificate
Authority, insuring that your information is fully
encrypted and safe and secure when you place your
order. Credit card charges are made in real time
during the checkout process. However, credit card
charges can usually be adjusted manually in our
office if we are notified before we process the
order for shipment, so if you want to clarify your
order, give us a call or send us an e-mail right
away to let us know and we will make the necessary
changes prior to shipping your order.
Our products are arranged online in the same
categories and with the same item codes as you see
in our catalog. We strive to make our website as
user friendly as we are in person, but if you have a
problem ordering or a question about a product,
don’t hesitate to give us a call. Our telephone
hours are 9am to 5pm, Monday through Friday, Eastern
Time. If it is after hours, please leave us a voice
mail message and we will return it as soon as
possible.
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Question 2: I don't have a credit card or prefer not
to use my credit card for purchases. Can I send you
a check?
Answer: If you prefer not to use a
credit card for your purchase, you can pay with a
money order or cashier's check made payable to
Massage Review Publications. (We no longer accept
personal checks.) Just give us a call at
954-578-5055 or send us an e-mail with a list of
items you wish to purchase at
contactus@massagereview.com beforehand so that
we can compute your shipping charges. Once we have
your name, address and phone number, we will compute
your shipping charges and give you the total
purchase price including shipping. Your information
will be placed in our "Hold" file so that we are
ready to ship as soon as your money order or
cashier's check is received. Our contact information
is:
Massage Review Publications
4460 NW 99th Avenue
Sunrise, FL 33351
Phone: 954-578-5055 (9-5 Mon-Fri Eastern time)
Fax: 954-578-5043
E-mail:
contactus@massagereview.com
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Question 3: How will my order be shipped and when
will I receive it?
Answer: After trying a number of shipping options
over the years, we have chosen the US Post Office’s
Priority Mail as the best method for shipping virtually
all of our retail orders within the United States. We
have found that our packages arrive in better shape
and in less time than alternative ground shipping methods
at little, if any, additional expense. We do not offer
other ground shipping options for retail orders, but
do ship our heavier wholesale orders (over 12-15 pounds)
by parcel post. If you need an overnight delivery please
call for our rates on Federal Express overnight shipping.
It varies by weight and destination, but usually costs
between $45.00 and $75.00 for this option, depending
upon the destination and package weight.
Orders are generally shipped the same day or within
one business day from the time you place your order.
Priority mail does not guarantee the date of delivery,
but is typically delivered to most addresses in the
continental United States within 2 to 3 days after it
is shipped. We are located in Florida and virtually
all products are shipped from our existing inventory.
We do carry a few products which are “drop shipped”
to you directly from the product’s supplier. All orders
are shipped with US Postal Service Delivery Confirmation
and all orders over $75.00 are insured through our third
party insurance company, Endicia. If you have not received
your package within 6 or 7 business days after placing
your order, please call us to check on your order status
– it may be waiting for you at your post office due
to a delivery problem. (Delivery Confirmation provides
some limited tracking information - primarily after
a delivery has been made or attempted).
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Question 4: What are the methods available for placing
and paying for my order?
Answer:
Secure online ordering is available on our website
24/7, 365 days per year.. Website orders may be paid
using Visa, MasterCard, Discover, Amex, and PayPal.
Our telephone ordering hours are Monday through
Friday, 9 am to 5 pm, Eastern time. Call us at
954-578-5055. If you call after hours, or don’t
reach us when you call, please leave us a message,
speaking clearly, with your name and phone number
and we will call you back as soon as the message is
picked up. We accept Visa, MasterCard, American
Express, and Discover credit cards on telephone
orders. We do not accept personal checks, but do
accept money orders and bank cashier’s checks.
Orders can also be mailed to Massage Review
Publications – 4460 NW 99th Avenue – Sunrise,
Florida 33351, or placed by fax at 954-578-5043.
Please call in advance to obtain shipping costs for
your order before sending a money order or cashier’s
check or mailing or faxing your order – we cannot
process the order without payment for shipping. (See
FAQ #2, above.)
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Question
5: What are your policies and procedures
regarding international shipping?
Answer: International orders are shipped by United
States Postal Service International Priority Mail. The
postage varies, depending on weight and destination,
and is usually in the range of $19.00 to $37.00. For
online orders the shipping charge is computed online,
and added to your order at Checkout. You will have the
opportunity to review the shipping charge prior to placing
your order.
Please note that all international shipments are sent
with a customs declarations indicating that the package
contains merchandise (educational books and/or videos).
Depending upon your country, there can be a delay in
delivery to you and custom duties may be levied by your
country as the package clears customs.
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Question
6: What are your policies regarding returns
and defects?
Answer: Due to numerous past instances of illegal
duplication, we no longer accept returns or make exchanges
on our books, CDs, and videos. However, within the first
30 days of the date you receive your order we will replace
any defective video or damaged item with an identical
item at no charge. (Just give us a call at 954-578-5055
to make the necessary arrangements).
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Question 7: What if part of my order is out of stock
at the time I order? (back orders)
Answer: We generally have all of our items available
in our inventory. However, if a back order causes your
order to be sent in more than one shipment, we will
ship the back ordered item to you at no additional charge.
For international orders, we will hold the shipment
until the entire order can be filled and shipped in
one package.
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Question
8: The "Questions & Answers" study guide
set comes with a "Pass or Money Back Guarantee". What
is your "Pass or Money Back Guarantee", and how does
it work?
Answer: When your purchase the 2-volume set of
Michelle Phillips study guides, "Questions & Answers
For Passing State & National Therapeutic Massage Examinations",
and "MORE Questions and Answers...", you are given a
pass or money back guarantee. What this means is that
our company will refund to you the cost of the set of
books, which is $79.95, if you fail your state or national
examination after purchasing the books directly from
our company. All we require is that you fax or mail
us your test results. The company will send you a check
for $79.95, and you keep the books. (We are unable to
extend this guarantee to students purchasing the set
of books from bookstores or schools).
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Question 9: Can I get continuing education credit if I purchase your Home Study Continuing Education courses?
Answer: All of the home study courses we offer are
from NCBTMB approved providers. Many of the
providers are also specifically approved in Florida
and other states as well. Courses from NCBTMB
approved providers are currently accepted by the
AMTA and ABMP. We have a guide available showing CE
requirements and the types of courses accepted in
each state and providing you with the phone number
and website of your state. Click here to access our
Guide to State Massage Therapy
Regulations.
Purchasers are urged to check
with their individual local, state, and national
licensing boards to determine that the provider has
been approved in their jurisdiction prior to
ordering. For instance, some states, such as Iowa,
limit the number of hours granted for home study. If
your state accepts NCBTMB courses, then any of the
courses and CE hours shown on our website will work
for you.
We have made every attempt to
provide accurate information concerning our CE
providers, including the course description and the
number of continuing education credit hours being
offered. However, Massage Review Publications has
not made independent inquiry as to the accuracy of
such information, and is not responsible or liable
in any manner to any person for any action or
inaction on the part of any CE Provider or if the
information provided proves inaccurate. Please note
that home study course materials may not be returned
or exchanged after purchase.
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Question
10: Are any of your products sold at wholesale?
Answer: Yes, we offer wholesale discounts to
educational institutions and resellers on all of the
items found in the Study Guides category and on all
of the Day-Break and Geriatric Massage Series videos.
Tax identification numbers are required. More information,
including our catalog and wholesale price list is available
in downloadable PDF forms on this website. Just select
“Wholesale”, found in the top menu on any page. For
more information, give us a call at 954-578-5042 for
more information. Our phone hours are 9-5, M-F, Eastern.
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Question
11: How can I obtain the latest Daybreak
Geriatric Massage Institute workshop schedule?
Answer: You may access the most current workshop
schedule at our website by clicking on “Day-Break Workshop
Schedule” at the bottom of our home page, or at Day-Break's
website,
www.daybreak-massage.com by selecting the “Workshops”
button on their home page.
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Question 12: I live outside of the United States.
Will your DVDs work on my DVD player?
Answer: Some of our DVDs work worldwide, but
most are encoded for use in Region 1, which includes
the United States, U.S. Territories,
Canada, and Bermuda, and may not work on DVD players
in other countries. Because of past instances of
illegal duplication, we do not allow for returns or
exchanges of our DVDs. However, any defective or
damaged DVD will be replaced with an identical DVD
at no charge.
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Question 13: What is your policy concerning price
changes and errors made in your catalog and on your
website?
Answer: All prices appearing in our catalogs
and website are subject to change without prior notice.
We are not responsible for printing errors appearing
in our catalogs or on our website, nor are we responsible
for the content of videos, books, continuing education
courses and other materials we carry which are produced
and/or published by anyone other than Massage Review
Publications.
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Question 14: Do you have information about continuing education requirements for my state or for the NCBTMB?
Answer: Your state’s requirements
for continuing education can be found at our
Guide
to State Massage Therapy Regulations found on this
website. This guide also provides you with your
state board’s website and phone number.
To
maintain certification, the NCBTMB requires you to
complete 48 hours of continuing education every 4
years, 6 hours of which must be in professional
Ethics. All of the CE hours for recertification from
the NCBTMB can be from home study courses. Two of
the six hours of Ethics must be in Standard V –
Roles and Boundaries. The ethics requirement can be
met by taking the 6 hour course "Ethics &
Professionalism" from Massage Review Publications
which is offered on this website. More information
about NCBTMB requirements National Certification
Board for Therapeutic Massage and Bodywork (NCBTMB)
may be obtained by calling the board at 800-296-0664
or from their website at
www.ncbtmb.com.
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Question 15: Which exam do I have to take to get licensed as a massage therapist in my state?
Answer: The most commonly used national
licensing exams for massage therapists are the exams
from the FSMTB (Federation of State Massage Therapy
Boards) which administers the MBLEx exam and the
NCBTMB (National Certification Board for Therapeutic
Massage & Bodywork) which administers two exams, the
NCETMB and the NCETM.
Click on our
Guide
to State Massage Therapy Regulations to see which exam is required by
your state.
Information about the MBLEx exam
can be found by calling the FSMTB at 866-962-3926,
or from their website at
www.fsmtb.org.
According to the FSMTB website, as of July, 2010, 26
states and the District of Columbia were accepting
the MBLEx exam for licensing.
Information
about the exams from the NCBTMB may be obtained by
calling the board at 800-296-0664 or from their
website at
www.ncbtmb.com. According to the NCBTMB website,
as of July 2010, 38 states and the District of
Columbia were accepting one or both of the NCBTMB
exams for licensing.
Some states, such as
Hawaii, New York, and Ohio require that you take and
pass their state exam.
The “Questions and Answers” 2
volume set by Michelle Phillips is an appropriate
study guide for any of the exams mentioned above,
whether state or national. (You can find it in the
Study Guide section of this website.)
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Question 16:
I purchased your 1200 Questions & Answers CD-ROM, but lost my Users Guide and registration information. Do you have a replacement?
Answer: Yes, the Installation & Help Manual
for version 8.1 and the User’s Guide for versions
9.1 and 10.0 can be downloaded and printed. (They
are PDF files and require the free Adobe Reader
software for download.)
Click Here to download
the Installation & Help Manual for version 8.1.
Click Here to download
the User’s Guide for version 9.1.
Click Here to download
the User’s Guide for version 10.0
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